Does your business need regular and reliable IT support but can't justify a full time IT support person to manage your computing environment? Outsourcing your IT support to Orange Data may be the perfect solution for you.

IT Outsourcing involves handing over the responsibility of managing the day-to-day IT Support to Orange Data. We will manage and monitor your systems to ensure they are functioning efficiently for your business. We are also available anytime you need additional support - simply log a support request with our helpdesk when any unexpected issue occurs.

How do I know that Orange Data will meet my needs?

To ensure you are always satisfied with our service, we will draft a Service Level Agreement (SLA) for your business.  An SLA is a non-binding agreement which outlines what you can expect from us as an IT services provider and what you would like us to manage. An SLA will also outline how long it will take to respond to your service requests which means you can be sure to receive prompt service when you need it most.  

What is included in an IT Outsourcing arrangement?

Orange Data customises IT Outsourcing arrangements to cater for your business needs. Some of the services that may be included with an IT Outsourcing arrangement are:

• Monthly preventative maintenance checks
• Direct contact with Orange Data technical support staff
• Access to our online helpdesk ticketing system
• Service Level Agreements (SLA’s)
• Full monthly reporting
• Technology reviews – assist with your businesses overall IT strategy
• 24x7 network and systems monitoring and alerting
• 24x7 access to technical resources